Coordinated Towing for Insurance Companies, Motor Clubs and Roadside Assistance Providers
Goch & Sons Towing provides coordinated towing assistance for insurance companies, motor clubs, roadside assistance providers and their customers. Our experienced dispatch team works with partner representatives and stranded motorists to coordinate dependable towing throughout Detroit, Downriver, Southeast Michigan and beyond.
With light-, medium- and heavy-duty towing capabilities, we can respond to passenger vehicles, commercial vehicles and other specialized towing needs 24 hours a day, 365 days a year.
Dependable Support for Your Customers
When a customer is stranded, the towing provider becomes an extension of the organization arranging the service. Our team communicates with partner representatives and vehicle owners to confirm the service request, locate the vehicle and coordinate the appropriate towing response.
We Work With:
- Insurance companies
- Motor clubs
- Roadside assistance providers
- Claims representatives
- Fleet management companies
- Automotive service programs
- Commercial vehicle assistance networks
Roadside Assistance Program Support
Our team assists roadside assistance programs with towing requests for disabled, damaged and stranded vehicles. Dispatchers gather the information needed to determine the vehicle type, towing requirements and destination.
Partner Towing Services May Include:
- Emergency breakdown towing
- Accident-related vehicle transport
- Passenger vehicle towing
- Commercial vehicle towing
- Motorcycle towing
- Fleet vehicle towing
- Transportation to repair facilities
- Long-distance vehicle transport
If a service request requires equipment beyond standard light-duty towing, our dispatch team can evaluate the vehicle and coordinate a medium- or heavy-duty response.
24/7 Dispatch Coordination
Vehicle emergencies can happen at any time. Goch & Sons Towing maintains 24/7 dispatch to receive service requests, confirm vehicle information and assign the appropriate towing equipment.
When Requesting Service, Please Provide:
- The customer’s name and contact number
- The vehicle’s exact location
- The vehicle’s year, make and model
- The vehicle’s condition
- The reason towing is required
- The requested destination
- Any applicable service or authorization number
- Special access, cargo or equipment information
Accurate information helps our team identify potential access restrictions, safety concerns and equipment requirements before the operator arrives.
Accident Towing and Claims Support
After an accident, we can coordinate the removal and transportation of damaged vehicles to an approved repair facility, impound location, secured storage facility or other authorized destination.
Our team can provide available towing and vehicle information to support communication among the customer, insurance representative and authorized facility. Any records or documentation are handled according to applicable requirements and established procedures.
Light-, Medium- and Heavy-Duty Partner Towing
Not every roadside request involves a passenger car. Our towing fleet allows us to assist insurance and roadside partners with vehicles of different sizes and configurations.
Light-Duty Towing
Light-duty towing is available for cars, SUVs, motorcycles, minivans, pickup trucks and other passenger vehicles.
Medium-Duty Towing
Medium-duty towing supports box trucks, step vans, delivery vehicles, utility trucks, small buses and other commercial vehicles.
Heavy-Duty Towing
Heavy-duty towing is available for semi-trucks, tractor-trailers, buses, large recreational vehicles and other heavy commercial vehicles.
Commercial and Fleet Roadside Support
We can also coordinate towing for commercial roadside programs and fleet management providers. Our team assists with disabled work trucks, delivery vehicles, company fleets and heavy commercial vehicles.
Information about cargo, attached trailers, added equipment and vehicle weight should be provided when requesting service so the appropriate towing equipment can be assigned.
Local and Long-Distance Towing Coordination
Our primary service area includes Detroit, Downriver and communities throughout Southeast Michigan. We can also coordinate long-distance towing and transport for vehicles traveling to destinations outside the immediate area.
Partner representatives should provide both the pickup location and authorized destination when submitting a service request.
Discuss a Towing Partnership
Insurance companies, motor clubs, roadside assistance providers and fleet management organizations can contact Goch & Sons Towing to discuss service coverage, vehicle capabilities and dispatch coordination.
